Frequently Asked Questions (FAQ)

Payment Issues

Q: What kind of payment options do ImageFlorist.com offer ?

Q: What is the fastest way to pay ?

Q: What is MYR ?

Q: How if I wish to pay in other currency ?

Security & User Account Issues

Q: How secure is shopping with ImageFlorist.com ?

Q: I have placed and confirmed an order, and I would like to change the shipping address, how ?

Q: I have an user account with ImageFlorist.com but forgot my password, what should I do ?

Q: I have a user account with ImageFlorist.com, how do I change my address ?

Q: Can I buy from ImageFlorist.com without creating an account ?

Q: How do I know ImageFlorist.com latest news and promotions ?

Q: How can I unsubscribe from the newsletter mailing list ?

Q: How do I prevent emails from cs@imageflorist.com ending up in my Spam/Junk Mail folder ?

Ordering Issues

Q: I have received a few emails from ImageFlorist.com. What are Orders Received, Orders Confirmed, Order Delivered, Order Cancelled & Incomplete Order Received ?

Q: Can I cancel my order after payment has be confirmed ?

Q: What are the delivery charges when I buy from ImageFlorist.com ?

Q: How about delivery to other places outside Malaysia ?

Q: I can't find a particular product / item I want from ImageFlorist.com online store, what can I do ?

More details on Contact Us

Q: How can I contact ImageFlorist.com ?

Q: Does ImageFlorist.com has a showroom that I can visit ? If yes, where is it located ?

Q: Can I pick-up from the showroom for my order ?


 

Q: What kind of payment options do ImageFlorist.com offer ?

ImageFlorist.com offers a variety of payment options as below:

METHOD 1: CREDIT CARD in your Preferred Local Currencies
1. Online credit card payment via PayPal (Visa, Mastercard, AMEX & Discover).

 

 

More Details >>>

 

METHOD 2: OFFLINE BANKING - FUND TRANSFER

 

2. Offline Banking - Fund Transfer (cash payment)

More Details >>>

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Q: What is the fastest way to pay ?

Fastest way to make payment will be via credit card, power by Paypal


 

 


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Q: How secure is shopping with ImageFlorist.com ?

Our Web Site's payment gateway service provider Paypal support secure online transation through Secure Electronic Transaction (SET), Merchant Originated Secure Electronic Transaction (MOSET) and Secure Socket Layer (SSL) technology. All information that you provide during the shopping process is encrypted for your protection. This would ensure your details from being intercepted and used fraudulently as the information travels over the Internet.

 

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Q: I have an user account with ImageFlorist.com but forgot my password, what should I do ?

Kindly go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with ImageFlorist.com). The password will be sent automatically to the registered email address.


 

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Q: I have a user account with ImageFlorist.com, how do I change my address ?

Go to My Account page, login and you can modify your address details there.


 

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Q: Can I buy from ImageFlorist.com without creating an account ?

Yes. You have the option to login using your Facebook account. To start shoping online at ImageFlorist.com, you do not need to register first, just choose your preferred product, add to cart, click on checkout and you will be bring to a page where option will be given to return member, facebook user and non-member, if your are not a member yet, just click on Register and checkout, by the time you finishes the checkout process, you are our registered member. YES! It's that simple!!


However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal details and shipping address information will be automatically retrieved from your account.


 

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Q: How do I know ImageFlorist.com latest news and promotions ?

The best way, visit us more often or welcome to subscribe our newsletter or our RSS.

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Q: How can I unsubscribe from the newsletter mailing list ?

Click here to unsubscribe

OR

Email us at
cs@imageflorist.com with the message title Unsubscribe and we will remove your email from the mailing list.


 

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Q: I have received a few emails fromImageFlorist.com. What are Orders Received, Orders Confirmed, Order Delivered, Order Cancelled & Incomplete Order Received ?

Order Received: This email informs you that ImageFlorist.com has received your orders and will process it as soon as possible. You will find the Order Reference Number in this email.

Order Confirmed: This email confirms that ImageFlorist.com has received your payment and has processed your order. Next, we will arrange for delivery as per your request. Order Delivered: This email confirms that ImageFlorist.com has delivered your order. Next, we welcome your feedback so that we could continue to improve and to serve you better. Order Cancelled: This email confirms that ImageFlorist.com has cancelled your order as per your request. You may email us at cs@imageflorist.comshould you need further assistance with regards the cancelled order.
Incomplete Order Received: This email informs you thatImageFlorist.com has received your orders but somehow somewhere during the checkout process, the order was terminated. This email serve as an attempt from ImageFlorist.com to offer assistance on completing the order.

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Q: Can I cancel my order after payment has be confirmed ?

No. However, you may contact us via email to
cs@imageflorist.com and we will try our very best to offer our help and assistance.



 

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Q: What are the delivery charges when I buy from ImageFlorist.com ?

All orders above MYR100 will enjoy FREE delivery to selected area while some areas require minimum order value to entitle for FREE delivery.

 

More Details >>>
 

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Q: How about delivery to other places outside Klang Valley, Malaysia ?

Yes, we provide delivery to Nationwide Malaysia & Worldwide delivery. Call +6012.227-5700 (viber or whatsapp) or email us at
cs@imageflorist.com to find out more.

More Details >>>

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Q: How can I contact ImageFlorist.com ?

Kindly email us at cs@imageflorist.com for any enquiries. We will reply soonest possible. For URGENT matters, feel free to contact us at +012.227-5700 (viber or whatsapp) (0900—2200 : GMT +0800)

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Q: Does ImageFlorist.com has a showroom that I can visit ? If yes, where is it located ?


Yes, we operates both an operation and distribution centre and a retail showroom. Please
click here to view our retail showroom’s location map and opening hours.

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Q: Can I pick-up from the showroom for my order ?


Yes, pleace your order either online, by phone or via email and fax, specify that you wish to pick-up from our retail showroom and expected pick-up time, that’s it. While, we will proceed to prepare for your order once FULL payment is received.

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Q: What is MYR ?


MYR stands for Malaysian Ringgit, AKA RM - Ringgit Malaysia.

 

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Q: How do I prevent emails from cs@imageflorist.com ending up in my Spam/Junk Mail folder ?


It is easy, just add cs@imageflorist.com and also our domain www.imageflorist.com into your contact list, address book or safe list and your mail server should recognize all emails from us as non-spam mails.

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Q: I can't find a particular product / item I want from ImageFlorist.com online store, what can I do ?


Kindly call us at +6012.227-5700 (viber / whatsapp) or email us at
cs@imageflorist.com, we will try our best to assist you or recommend you an alternative.

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Q: How if I wish to pay in other currency ?


Yes, you can. We currently offer i) US Dollar ii) Pounds Sterling iii) Euro iv) Australian Dollar v) Yen & vi) Canadian Dollar for your payment convenient. Firstly, change the currency to the one you preferred (please use the select currency box - located on the leftbar, right above the contact us section. Then, do your online shopping as usual and you will be able to pay in the currency choosen via credit card by Paypal.

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Q: I have placed and confirmed an order, and I would like to change the shipping address, how ?


If your order has been confirmed, send us an eMail to cs@imageflorist.com with eMail Title: Details Changes - Order No #IFXXXXX and we will proceed to make changes as per your request and will send you a confirmation eMail on the changes.

If urgency is the issue, call Mr Leong at +6012.227-5700 (viber / whatsapp) for immediate assistance.

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Still can't find the answer to your question, try our More Facts & Info page or email us at cs@imageflorist.com